FAQ

Returns & Exchanges

What to do in case of recieving the wrong product?

Send us an email at [email protected], and we'll get right on it.

How do I make an exchange or return?

As long as the purchase is made within 30 days email us at [email protected] to initiate the return or find a better Solution

What is the processing time for a return?

The return process typically takes one week for the majority of items.We will refund your original method of payment once the return is processed, and we will make sure to notify you via email that the transaction has completed.

Shipping

Where do you ship and what is the period of delivery ?

We offer worldwide shipping! The period of delivery depends on your address location or the time of purchase. For example, orders placed on Friday may not be shipped until Monday. However, the orders are processed within two business days and the delivery should be made within 3 to 10 days. Please note that some items may take up to 4-6 weeks due to the COVID situation and shipping delays.

Where can I update my shipping information?

Please send us an email at [email protected] so we can change the address or try to find a better solution.

Billing & Order Questions

What time will my credit card be charged?

Your credit card will be charge during 1-2 buisiness days while the order is being processed.

Accepted forms of payment:

We accept debit cards as well as credit cards through Visa, Mastercard, Discover, and American Express.

I have a problem at the checkout:

Please contact our team at [email protected].

How do I correct my order?

Send us an email as quickly as possible at [email protected] and we will do our best to initiate any modifications.